Effective Date: 01 December 2024
At the Digital Health Literacy and Policy Hub, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and resources. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal data to provide and improve our services, ensure security, and support your user experience. The types of information we may collect include:
• Personal Information: Name, email address, phone number, job title, organization, and other details you provide when contacting us, signing up for newsletters, or participating in events.
• Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, browser type, and device information (via cookies and tracking technologies).
• Communication Data: Details from your communications with us (via email, contact forms, or chat) to ensure we respond effectively.
2. How We Use Your Information
The information we collect is used to:
• Provide Services: Respond to your inquiries, send updates, and provide access to our educational materials, resources, and events.
• Improve User Experience: Analyze website traffic and usage trends to enhance site functionality, content, and design.
• Communicate with You: Send you relevant updates, newsletters, event invitations, and important notices.
• Maintain Security: Detect and prevent unauthorized access, security breaches, and other potential threats.
• Legal Compliance: Comply with applicable laws, regulations, and legal obligations.
We only collect and process your information when we have a lawful basis to do so, such as your consent or the need to fulfill our legitimate interests (e.g., providing services or improving our platform).
3. How We Share Your Information
We do not sell or trade your personal information. However, we may share your data with trusted third parties in the following cases:
• Service Providers: We work with service providers who help us manage and maintain our website, process payments, and send communications.
• Legal Obligations: We may disclose information if required to comply with legal obligations or respond to lawful requests from public authorities.
• Business Transfers: If the organization undergoes a merger, acquisition, or asset transfer, your data may be transferred as part of that process.
All third-party providers are required to comply with data protection laws and only process your information as instructed by us.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies collect usage data, such as page visits, session duration, and navigation paths. You can control cookies through your browser settings.
Types of Cookies We Use:
• Essential Cookies: Necessary for site functionality, security, and access to certain features.
• Analytical Cookies: Help us understand how users interact with the website to improve user experience.
• Preference Cookies: Store your preferences (e.g., language settings) for a more personalized experience.
By using our site, you consent to the use of cookies. You can manage cookie preferences through your browser settings.
5. How We Protect Your Information
We implement technical, administrative, and physical security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:
• Data Encryption: Sensitive information is encrypted during transmission.
• Access Controls: Only authorized personnel have access to your personal data.
• Regular Monitoring: We conduct regular security assessments to identify vulnerabilities and strengthen system protections.
While we strive to protect your data, no method of transmission or storage is 100% secure. If you suspect any unauthorized access or data breach, please contact us immediately.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccuracies in your data.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Objection: Object to the processing of your data for specific purposes (like marketing communications).
• Withdrawal of Consent: If processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before processing your request.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. When no longer required, your data is securely deleted or anonymized. Retention periods may be based on legal, contractual, or operational requirements.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
9. International Data Transfers
If you access our website from outside the country where our servers are located, your information may be transferred to a country with different privacy laws. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy regularly.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Digital Health Literacy and Policy Hub
- Email: info@digitalhealth-hub.com
We aim to respond to all inquiries within 3 days.
This Privacy Policy ensures compliance with relevant data protection laws such as GDPR (General Data Protection Regulation) and other regional privacy regulations. Let me know if you’d like any adjustments to the language or content.